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Steps To Troubleshoot An RDP Connection Issue

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    Recently, some readers shared their experience in troubleshooting RDP connections. Select Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections > Always allow users to connect remotely through Remote Desktop Services. Then set the policy to Enabled or Not Configured.

    Some organizations configure their corporate firewall toblock outgoing RDP traffic, preventing connections to truly remote systems. she

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  • If you’re having trouble using Remote Desktop (RDP) with Windows Enterprise Server, there are some issues you can fix. This troubleshooting guide is designed to address many of the most common causes of failure.

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    Connection Issues

    How do I troubleshoot an RDP connection?

    Set up another application or support to use other plugins (recommended).Uninstall another application or service.Configure RDP to use a different port, and then restart the Remote Desktop Services service (not recommended).

    Even if you’re having trouble connecting to Windows Remote Desktop, you’ll still be able to securely connect to a web controller or console through the UpCloud control panel, or possibly a VNC connection whose settings are included in your server details.

    After you need to allow them to connect to your server using one of the above methods, you will most likely see the Windows lock screen. Sign in to the server with an easy-to-use administrator account to continue troubleshooting.

    If the connection shows somethingfor, apart from the lock screen, check if the server is responding. If it does not respond to instructions, you may need to contact the system server.

    Windows Remote Desktop Settings

    If you’re logged in normally and the server seems to be running, but Remote Desktop still can’t connect, make sure remote connection is allowed. The easiest way to get this option is to open sysdm.cpl by searching the start menu. Then move the “Remote” tab.

    Remote Desktop must allow online connections to other computers for this feature to work. If your server has been selected to allow remote control with Network Level Authentication, make sure your computer supports it, or possibly select it for each connection. For more information about Network Layer Authentication, see Microsoft TechNet.

    Remaining in the RDP settings, check if users are allowed after you have clicked Select User or clicked S. Any user with administrator rightsautomatically becomes a suitable addition. All regular users should be included in this list. If you attempted to log in with user credentials that do not have administrator credentials, add the user with the username you want to connect to to the authorized directory to add a user.< /p>


    Firewall windows can sometimes be a bit limited, for example, inbound ICMP, known as ping connections, is implicitly disabled. Be sure to open Windows Firewall by doing an advanced search for “firewall” in any Start menu. Access this list of inbound rules and scroll down to the latest desktop version removed rules by elevating R.

    Windows Server 2008 should display some Remote Access Rules: Desktop (TCP In) and Remote Desktop - RemoteFX (TCP In). Both are possible in most cases if the server frequently uses the standard TCP 3389 plug-in for RDP connections.

    troubleshoot rdp connection

    Windows 2012 servers have rules split between domain and private or public profiles, TCP and UDP methods, resulting in 4 separate Remote Desktop - User Mode rules, most of which are normally enabled. Bye

    You may want to enable ICMP for ping in your firewall settings. Press F to find special rules called File and Printer Sharing (Echo Request - ICMPv4 - In) v6 and for both versions of IP.

    Why does RDP keep disconnecting?

    Event ID 1026 - RDP Client ActiveX Disabled (Cause = 516) - Remote Desktop cannot connect to an available remote computer for one of the following reasons: 1) Remote Server Access is enabled but not enabled. 2) The remote computer may be turned off 3) The remote computer is not available on the social network Make sure the remote program is activated

    If you are sure that the entire Windows Firewall is allowing remote desktop connections, also check your server-specific firewall settings in the UpCloud control panel. If the default inbound rule is set to Deny, be sure to add a rule to allow traffic so that the Remote Desktop Host listens on the default port 3389. For more information about the UpCloud software, see the tutorials.< /p>

    Wiring A Connection

    Test the network connection on your server to make sure all your network resources are working properly. To get started, ping withyour server. Open a command prompt and type cmd into the start menu. Press Enter, then use the following command.


    If you have buyer echo requests enabled, such as Windows Firewall, you can also try to ping your server from someone else's computer. The public IP address of the server can be found in UpCloud in the Control Panel under Network and Public Network.

    troubleshoot rdp connection

    If your internet connection doesn't even seem to be working, check your IP address configuration on the command line with the generic command below.


    The output lists some of your server's network connections. Your company should see 3 ethernet adapters: this network, private public IPv4, and medium male or female IPv6. Make sure this matches the actual network information in your computer's online details in the "Network" tab of your UpCloud control panel.

    If you see discrepancies between the ipconfig output and the Internet details page, check if the network interfaces are configured automatic use of IP addresses. To do this, search for Network Connections in the start menu and click Connect to open it. Open some of the Properties of the Ethernet connector, select Internet Protocol version 6 or alternatively 4 and click on the topic

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