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Steps To Fix HP Laserjet 2420 Error 13.01

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    In some cases, your computer may display an hp Laserjet 2420 Error 13.01 error message. This problem can have many causes.

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    The printer control panel displays the following error message: 01/13/00 Paper Jam 2

    Recommended Action

    1. Make sure the type and quality of the media you are using meets HP specifications:

    2. Always use the regular density type, and as the printer is supported. You can usually find a list of the most commonly supported paper types in your printer’s user guide. See

    3. Use paper that has never been printed on before.

    4. Use good quality standard paper that is free of cuts, cuts, tears, burrs, loose particles, wrinkles, dust, voids, staples, and curled folds or edges.

    5. Not cardboard, use this metallic material as glitter.

    6. Use paper that is clearly suitable for laser printers.

    7. Do not use paper intended for inkjet printers only.

    8. Use decent paper. Using smoother paper usually results in more competitive print quality.

    9. Make sure the media guide width is set so that the paper loaded in the tray is the correct size. The subject arrow on the guide should line up exactly with the line on the paper size label.


      Note and markup for supported standard media channel sizes are taken into account. :

      Illustration Example Zone – Letter/Legal setting.

    10. Make sure the tray length setting is correctly set to the correct paper size. block>Note:


      Picture: example: set proportional letter

    11. Do not load paper that is (for example, damaged, wrinkled, torn, curled), dirty, wrinkled, and/or out of specification.

      Drawing. AtWhen cutting a new stack of paper, be sure to fold the media stack in the longitudinal, circumferential and directions.

    12. Insert the stack of brackets from back to front to avoid snagging on the rear rail.

      Don’t overload the container above below, marked with a red circle in the picture below.

      Illustration: Example: Media stack folded against the rear media guide

      hp laserjet 2420 error 13.01


      Make sure the stand rails are in the correct position to reduce or avoid paper jams.


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    13. 1. Download and install ASR Pro
    14. 2. Open the program and click "Scan"
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    A paper tray pad kit is definitely available to correct these facts by installing a paper tray pad on the back of the tray (HP part number: CF116-67927).

  • When done, carefully insert the tray into the printer and try again.

  • If the problem persists, check the condition of the Tray 2 Pickup Roller:

    1. Make sure the pick roller does not rotate too much (360 degrees). If the roller rotates freely (which it does not), report this to the service in support.HP Customer Care.

    2. Clean the roll holder with a damp lint-free cloth. By removing deposits, the roller grips the paper better.

    3. Inspect the pickup roller for damage or wear. If necessary, replace the pickup roller in the slot (HP part number: RM1-6323-000CN).

      Examples of damaged and worn dies:

  • If the problem persists, check the actual state of Bin 2 separator buffer:

    1. Clean the separation pad with a damp lint-free cloth. Splitting

    2. If My Pad is damaged, please replace it. (HP part number: Portlet rm1-6303-000cn)

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    The printer control shows the following error principle: 01/13/00 Paper Jam 2