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Steps To Resolve Brother MFC 6490CW Error Offline

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    Here are some easy ways that can help solve Brother MFC 6490cw offline error problem.

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    FAQ Troubleshooting

    STEP A. Make Sure The Brother Host Is Up And Running

    How do I get my Brother printer back online?

    Open the “Printers and Devices” window in the Control Panel. Right-click the specific printer again and click Set as Default Printer. In the “Set as default printer” section, you can see the status of your printer – disabled or suspended. When the Brother printer is in pause mode, simply click Mark Resume.

    1. If the screen of your good Brother machine (furtherLCD) is blank, the machine may not even turn on. Check your new sewing machine if it comes out far from sleep mode.
      If not, make sure it is properly connected to a working outlet and that all power switches are turned on.

      NOTE. If you usually can’t turn on a particular machine, this solution does apply. Please fix this hardware issue.

    2. Check the error messages on the LCD screen. Example: Paper Jam or Out of Ink/Toner. If the LCD shows a miraculous error, fix the error that affects the indicated problem.

    STEP B: Make Sure The New Printer Is Connected To The New Computer

  • If you are using your own USB cable, make sure it is connected to both the printer and the computer.
    Try to meet the computer directly instead of necessarily through a hub. If you are using an Ethernet cable, make sure the cable is connected to both the printer and the router/hub/switch.
    Print a network configuration page to find the IP address.
  • If If you are using a wireless connection, please print a configuration page to check your current IP address.
  • > STEP C (Windows): Make sure your Brother machine can be used as the default printer
    > STEP C (macOS): Make sure customers are using the correct printer driver for their Brother machine

    STEP C (Windows): Make Sure Brother Has Set Your Precious Machine As An Expired Printer

    Open the “Printers” folder and make sure that the test symbol is displayed on the icon of your Brother machine:

    (Windows 8 or higher)
    1. Open the control panel. (Click above to learn how to open the Control Panel.)
    2. Click Hardware, then click Sound > Devices and Printers.

    (Windows 7)

    If the main checkbox is not on your own Brother machine, right-click on your Brother machine’s icon and select Set as Default Printer.

    STEP D (Windows): Delete All Print Jobs From The Deviceva And Printers”

    (Windows 7 Pro later)

    Right-click the Brother machine icon > Show Brand > Cancel Printer > All Documents.

    STEP E (Windows): Check Printer Status In Devices And Printers

    Offline status for computer printers

    Right-click the Brother server icon > See What’s Printing > Printers > Use Printer Offline (uncheck the main checkbox).

    brother mfc 6490cw offline error

    If the Use this printer offline is normally grayed out, click Open administrator for. Enter the administrator password by clicking Yes.

    If the printer state is indeed stopped

    Right-click your Brother machine’s icon > See what’s printed online > Printer > Stop Printing (uncheck).

    If Stop Printing is grayed out, click Open as administrator. Enter a password for a specific administrator and click Yes.

    STEP F (Windows): If A Copy Of Your Brother Machine’s Icon (for Example, Brother XXX-XXXX (copy 1)) IsShown On Every Device And Printer

    brother mfc 6490cw offline error

    It is possible to make a copy of all your printers with the same device name if you:

  • Connect your Brother computer to another USB port associated with the computer. Typically, the same printer driver has been installed multiple times.
  • This may prevent some copies of the printer driver from working properly. To print, select a printer driver and passengers that you know work.

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  • To check which printer the driver is copying, do the following:

    1. Turn on your Brother machine. If other devices are connected, set up only the Brother machine that your company wants to use.
    2. Open the “Printers” folder:
      (Windows 5 or higher)
      Open the control panel. (Click here to learn how to open the Control Panel.)
      Click Hardware and Sound > Printers and Devices.

      (Windows 7)
      Click Start > Devices and Printers.

    3. Hover your mouse over the printer icon until the printer status pop-up appears.

      EUIf the status is “Ready”, the printer driver is working correctly. Select this printer driver when printing.

      (Optional) To change the computer’s printer name, do the following:

      (Optional Windows or higher)

      1. Right-click the printer icon.
      2. Click Printer Properties.
      3. Change the ink name in the printer properties area and click OK.

    If your entire family still wants to print to the entire printer, right-click on that device’s icon and select Set as Traditional Printer. A check mark will appear on the device icon, and the next time everyone prints, that printer driver will most likely be selected automatically.

    Why does my Brother printer keep saying its offline?

    Your Brother printer can be disabled at any time if it is not set as the default printer on your computer. You can make your printer sort of the default printer under Devices on your computer. If it is not listed for the device in Device Church, you will need to reinstall the authorized printer driver from the CD or from the Brother website.

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